How personal data will be collected and processed
Your personal information will be collected through:
- Registration process to use our website. Here, you will be required to fill in client’s forms available in our website.
- Enquiries and correspondence via emails.
- Live chats when you participate in live discussions or raising concerns about an issue. In this case you will be required to provide details that identify you.
- Regular browsing through the pages of our website as our web visitor whereby your personal information will be automatically collected.
Personal information that will be collected
- Email address
- Live Chat IDs. This includes all the social media IDs.
- Internet protocol (IP) address that connects your device to the internet.
- Login details including the type of browser you are using, time zone, operating system, type of plug-in and browser type as well as its version.
- Complete uniform resource locators (URL) once you browse through our website.
- Personal details including your full name, physical address and phone number.
- Credit card details if you opt to pay online.
How the collected data will be used
Spark garage doors will use your personal details to:
- To deliver timely onsite and offsite services.
- Alert you about forth coming service schedules, changes in our service delivery and other policies of concern to you.
- Periodically update you on new products, services, discounts and service charges.
- Interact with you concerning arising issues.
- Receive and process your order for services.
- Receive and respond to your questions and enquires.
- Improve your accessibility of informative materials available in our website.
- To recommend services and products that may be of interest to you.
- Safeguard the payment process if you choose to pay for services online.
- Alert you about new features available in our website
Personal data protection
We are committed to securing the data collected from our clients using all best means possible. However, we wish to notify you that internet is not water tight secure such that we cannot guarantee control of data taken or sent to you.
We wish to notify you that by visiting our website, sending an enquiry or placing an order via live chats, emails or engaging in discussions on our social media platforms, you give consent to Spark garage doors obtaining and using your personal data.